We are all individuals and are complex beings at the best of times. Getting the maximum out of relationships with staff and customers is the key to any successful business. Here are 10 tips to improve those relationships:

1.) You don’t always have to set the agenda

2.) Agree the rules of engagement

3.) Write points down

4.) Understand the difference between vision and ambition

5.) Avoid the drama queens

6.) Prepare emotionally for stressful situations

7.) Give people the space to excel

8.) Pay attention to non verbal signals

9.) Be creative, practical and critical

10.) Understand the direction of people’s motivation

This is not an exhaustive list but something to get the grey cells working on.